Feedback and complaints
Your feedback and complaints help us do better. Whether you want to share something that went well or raise a concern, we want to hear it, and we promise to listen, take it seriously and act on it.
Registered NDIS providerWhatever you have to say, this is the place
Good or difficult, your voice shapes how we care. Here is what we mean by each.
Feedback and compliments
Something we did well? A worker who made a difference? An idea to help us improve? We genuinely love to hear it, and we share the good stuff with the team.
Constant growth matters to us, and your feedback is how we keep getting better at helping you reach your goals.
Complaints and concerns
If something is not right, please tell us. Raising a complaint will never affect the support you receive, and you can ask someone you trust to help you do it.
We take every concern seriously, look into it fairly, and work with you to put things right.
What happens when you raise something
No concern disappears into a void. Here is how we handle what you tell us.
We acknowledge it
A real person receives what you send, not an autoresponder. We let you know we have it and that it matters.
We look into it
We take the time to understand what happened, fairly and respectfully, and we keep you in the loop as we do.
We respond and act
We come back to you, explain what we found, and make the changes needed so we do better next time.
Speaking up is always safe here
You will never be treated differently for raising a concern. You can give feedback yourself, or ask a family member, advocate or support coordinator to do it with you. As a registered NDIS provider, we welcome honesty, it is how we earn your trust.
Share your feedback or complaint
Fill in the form and it comes straight to our team. Share as much or as little as you like, and let us know if you would like us to get back to you.