Contact 1Care Connect
Whether you are exploring supports for yourself, your child or someone you care for, tell us what is going on. A real person will get back to you, and we will be upfront if we are not the right fit.
Registered NDIS providerWhat happens after you press send
No call centres and no scripts. Here is exactly what to expect.
- 1We read it properly
A team member reads your message, not an autoresponder. We aim to reply within one business day.
- 2We call or email you back
We ask a few questions about the person, their NDIS plan and what support would actually help.
- 3You decide, no pressure
If we are a good fit, we plan the next step together. If we are not, we say so and point you somewhere better.
Something we could do better? Share feedback or a complaint. We take both seriously.
Send an enquiry
Tell us a little about the person and the supports you are looking for.
Referring a participant?
Support coordinators, plan managers and families can refer online in a few minutes, and we treat every referral with the urgency it deserves.
Quick answers
How quickly will you get back to me?
We aim to reply within one business day. If your enquiry is urgent, call 1300 264 942 rather than emailing, it is the fastest way to reach a person.
Which areas do you cover?
Our teams work across Western Sydney and South Western Sydney, including Parramatta, Blacktown, Liverpool, Fairfield and Penrith, with supported living homes in regional NSW as well. See all our locations, browse our services or check our current accommodation vacancies.
I am a support coordinator. What is the fastest way to refer?
Use the online referral form, it goes straight to our intake team. If you would like to talk it through first, call 1300 264 942 and ask about how referrals work.
How do I give feedback or make a complaint?
We genuinely want to hear it. Use our feedback and complaints page, email contact@1careconnect.com.au, or raise it with any team member. You can also contact the NDIS Quality and Safeguards Commission at any time, independently of us.
Ethical care, delivered with consistency and heart
Prefer to get a feel for us first? Read about who we are or follow along on social media.